Our approach is underpinned by the long-term relationship we develop with you. We develop a clear understanding of your objectives, and the needs of your property, to deliver you exceptional standards of service.
Client Focus and Integrity
We pride ourselves on transparency in all our dealings on your behalf. From accounting protocols and cost management through to matters of compliance, we guarantee you there are no hidden charges. We take no commission for your insurance, service provision or contractor procurement, and all monies are held under RICS provisions.
Compliance and Health & Safety
We adopt a steadfast and proactive approach to ensure your buildings are compliant with all relevant aspects of statutory requirements, regulation and best practice. All elements of risk mitigation, including those relating to fire safety, are key in providing peace of mind to you and your residents.
Communications
Our dedicated property managers provide you with a single point of contact and form part of an experienced and qualified team structure familiar with each instruction. Our reporting style is clear and concise yet approachable and collaborative. And in the challenging environment of leasehold management, you’ll find we’re not without a sense of humour – when the opportunity permits!
Comprehensive Service Lines
We provide all you would expect from a professional management service. That includes out-of-hours emergency cover, service charge management and supervision of leases. We also provide you with cost and contract management, compliance audits, accounting control and planned maintenance schedules.
As a fully resourced, professional practice, we also provide you with mixed-use and commercial management, leasehold and enfranchisement advice. In addition, we can offer you building surveying and major works contract management: part of a comprehensive and coordinated service from one central London office.
Cost Management and Delivering Value
We put a strong emphasis on long-term planning, meeting your financial objectives as well as ensuring proper maintenance of your property. We aim to deliver you the best value, not just the lowest costs. That means we adopt a proactive approach to deliver you an ever-improving and sustainable management service aimed at maintaining and enhancing the value of your asset. In short, we understand your property is both an investment and a home and act accordingly.
If all of this sounds in marked contrast to your current experience of leasehold management, we would be delighted to hear from you, to outline our professional approach and service delivery.
