Our approach is founded on the long term relationships we develop with clients, and by developing a clear understanding of their objectives, and the needs of their property, to deliver exceptional standards of service.
Client Focus and Integrity
We pride ourselves on our transparency in all our dealings on behalf of clients, from accounting protocols and cost management through to matters of compliance. There are no hidden charges, we take no commission for insurance, service provision or contractor procurement, and all client monies are held under RICS provisions.
Compliance and Health & Safety
We adopt a steadfast and proactive approach to ensure our client’s buildings are compliant with all relevant aspects of statutory requirements, regulation and best practice. All elements of risk mitigation, including those relating to fire safety, are key in providing peace of mind to clients and residents alike.
Communications
Our dedicated property managers provide a single point of contact for clients and form part of an experienced and qualified team structure familiar with each instruction. Our reporting style is clear, concise yet approachable and collaborative and above all, in the often challenging environment of leasehold management, not without a sense of humour when the opportunity permits!
Comprehensive Service Lines
We provide all you would expect from a professional management service including out of hours emergency cover, service charge management, supervision of leases, cost and contract management, compliance audits, accounting control and planned maintenance schedules. Moreover, as a fully resourced professional practice, we also provide mixed-use and commercial management, leasehold and enfranchisement advice, building surveying and major works contract management, all designed to provide a genuinely comprehensive and coordinated service from one central London office.
Cost Management and Delivering Value
We put a strong emphasis on long-term planning, in meeting financial objectives as well as ensuring proper maintenance. We aim to deliver best value not just lowest costs, and adopt a proactive approach to deliver an ever-improving and sustainable management service aimed at maintaining and enhancing the value of your asset. In short, we understand your property is both an investment and a home and act accordingly.
If all of this sounds in marked contrast to your current experience of leasehold management, we would be delighted to hear from you, to outline our professional approach and service delivery!
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